50 posts categorized "EyeView"

June 17, 2010

5 Things To Think About For Your Video

I came across this great post from a month or two back that I had to share with you. It’s from Christopher Ming Ryan’s excellent blog entitled The Way We Watch.

The Way We Watch

When he’s not blogging, Ryan works as a writer, producer and director at Wheelhouse Communications supporting clients like PepsiCo, AT&T and Random House.

The stated purpose of the blog is to talk about producing video in a 2.0 world, but rather than talk philosophically about his subject, Ryan focuses on the pragmatic with post after post delivering usable tips and useful recommendations. 

This post is one of the more lightweight entries, but it covers such great ground that I want to give it another airing.

Using links to one great article and four YouTube videos, Ryan presents a list of five key factors in creating a video for marketing.

  1. Make sure it’s memorable – Clear images and language
  2. Use sound to hook your viewers and keep them watching
  3. Surprise the viewer or at least give him/her a reason to watch to the end
  4. Give the viewer a choice – every click means greater engagement
  5. Leave them wanting more

Much of this ground has been covered elsewhere, so it’s nice to see it presented in such a succinct way with great links to back it up.

May 13, 2010

Trust Indicators and Conversion

One of the repeated themes from the Conversion Conference last week in San Jose, was the importance of displaying your trust indicators prominently on your landing page.

Trust indicators are the visual clues you can use to let your site visitors see that you can be trusted. If your conversion involves some kind of financial transaction, you want to show that you have the highest levels of financial protection. If you’re collecting data, you want to demonstrate that your site is secure and your visitors’ data will be kept private. If you’re promising to deliver something, you want to express your commitment to service and punctuality.

In their New York Times bestselling book Trust Agents, Chris Brogan and Julien Smith write about the importance of trust as a commodity that can be shared, lent and borrowed. In addition to the kinds of security and integrity indicators, I mentioned above you should also borrow trust from your valued customers by adding their logos to your site. When your visitors see the logos of other trusted brands on your site they are most likely to trust you.

So far, so simple. Trust indicators have been tested on many sites and they have been shown to boost conversion in many cases.

As far as the authority borrowed from existing customers goes, I’m totally on board. As a consumer or a responsible buyer for a company, I can see why using the logos of big brand companies is a persuasive tool in convincing me to purchase. If it’s good enough for [fill in the name of a company you admire here] then it should be good enough for me. I get it.

Trust icons

But the security icons leave me a little cold. I’m a sophisticated browser. I feel confident about finding the results I want through search. I believe I can discern whether or not a company trying to sell me something is trustworthy or not based on the language they use and the images they present. I don’t believe that if any of those indicators gave me pause that it would be an image of a padlock that set me straight. I’m also not convinced that any symbol of security would help me overcome serious misgivings I might have about an online provider’s ability to deliver on its promises.

Leaving aside my personal prejudices, I still want to determine whether either of these kinds of trust icons have a place in conversion videos. Is there something more persuasive about animation with a voiceover which makes the flat representation of a security icon irrelevant? Should the corporate logos of your customers scroll through a video or should each one be animated as it would be on its own site? At what point does the “borrowed trust” of someone else’s logo become a distraction rather than a trust indicator and an aid to conversion?

Of course, I don’t have answers to all these questions right now. But you can be sure we will be running more tests with video trust indicators in the future.

May 06, 2010

Conversion Conference - First Thoughts

It’s been a hectic couple of days here in San Jose. The inaugural Conversion Conference, set up by Tim Ash from SiteTuners, is generally agreed by both attendees and presenters to have been an unqualified success.

From my perspective it was gratifying to spend time with so many conversion professionals. Everywhere I went people were talking about testing methodologies and the comparative advantages of A/B and multivariate testing. It was conversion geek heaven.

The speaking tracks were broken up into four groups: Persuasion, Best Practices, Hands On and Testing. Having sampled at least one presentation of each group I found them to be relevant and useful.

The conference kicked off Tuesday morning with a keynote address from Tim Ash himself. Tim is one of the pioneers of Landing Page Optimization and he delivered an entertaining introduction breaking down the basics into easily digestible and practicable suggestions.

Straight after Tim, two presenters tag-teamed a session called The Power of Split Testing. Both Brooks Bell and Lance Loveday delivered valuable insights into the basis of this vital art. Brooks, in particular suggested the 5 Ts that must be considered when it comes to A/B testing:

  • Traffic
  • Technology
  • Time
  • Trust
  • Team

Throughout this and every other session I was in, people were tweeting furiously to get the word out to their networks. By tuning in to the conference hashcode, #ConvCon, I was able to get real-time updates from the parallel track. It was a sign of the conference’s quality that there was always something interesting going in each of the two meeting rooms and seating space was almost always at a premium with listeners sometimes spilling out into the corridor.

Day two started in fine fashion with a presentation from Bryan Eisenberg delivered at breakneck speed. Bryan’s energy, undiminished by his impressive weight loss, woke everyone up and led into another day of fascinating sessions.

All in all, I feel that the conference more than justified its exisConvCon Easttence. There was a clear need for a dedicated conversion conference and I’m thrilled to note that the next one is already scheduled for October. I have the feeling that most of this week’s attendees will come back and that, once word gets out, there will be more people lining up to visit the show. 

For now we will have to rely on the presentations from this show which Tim Ash has promised to make available to everyone who attended. In addition, all the sessions were filmed. I’m not sure what Tim intends to do with all this footage, but, if you want to see it, you had better contact him yourself and request it.

April 29, 2010

Conversion Conference West 2010

Do you know the way to San Jose? I do and I’m heading there early next week. I was thrilled when Tim Ash contacted us and asked EyeView to deliver a session on the impact of video on site performance at the first Conversion Conference. It’s not like we haven’t had other speaking engagements. It’s just this is the first ever conference aimed directly at conversion professionals.

Conversion Conference West 2010

The conference runs concurrently with the latest eMetrics Marketing Optimization Summit and positions video squarely as part of the scientific search for superior site performance (I’m practicing my alliteration to prepare for my presentation!).

Several people have suggested that 2010 will be remembered as the year that Conversion Rate Optimization captured the mainstream attention of big-hitting marketers. Some of those people will even be attending the conference. I’m looking forward to hearing the keynote addresses from Tim, Bryan Eisenberg and Jakob Nielsen and rubbing shoulders with as many like-minded conversion buffs (conversion geeks?) as possible.

By positioning the conference alongside eMetrics, Tim has smartly staked the claim for moving conversion rate optimization away from the softer consultancy side of things and into the realm oConversion Conferencef measurable science. That’s exactly where we believe that EyeView sits and I’m keen to connect with others who are involved daily with the iterative cycle of testing and analysis that lies behind all our optimization efforts. 

If you’re going to be at the conference, please find me and say hello. I think it’s going to be a very productive few days.

March 25, 2010

Meaningless Statistics For Viral Video

I love a well presented chart or a neatly laid out table. The guys over at marketingcharts.com, for example, put out a daily newsletter that delivers one good insight per day without trying too hard.

But this report from the usually reliable Millward Brown left me utterly cold. They claim to have developed a metric for determining the viral potential of your video. Their metric includes “Buzz”, “Celebrity” and “Distinctiveness”. As far as I am aware none of these is measured in SI units. Worst of all is that loaded word “potential”. In other words, even if you accept the crazy notion that you can actually measure the celebrity-ness or the buzz-ocity of your video, you will still only arrive at a figure which shows the potential your video has to go viral. Your video may or may not fulfill its viral potential, but at least you will know how likely this was to have happened… potentially.

Based on Millward Brown’s new index and a survey of over 100 ads, a bizarre statistic was reported here and elsewhere stating that only 15% of ads go viral online. Firstly 15% seems shockingly high to me, but when you look at their definition of viral success you start to see all sorts of chicanery in action.

MillwardBrown

To back up this statistical flim flam, Millward Brown offers eight case studies analyzing, post facto, the main viral drivers behind each. It’s a classic instance of “past posting”, the delicious con tactic that was used in The Sting. Out of the eight videos analyzed, three were ads that were shown during this year’s Super Bowl. The other five were similarly big budget productions backed up with additional TV and print campaigns. The only lesson Millward Brown is teaching here is that if you spend hundreds of thousands of dollars making your video and then millions of dollars buying airtime for it so that tens of millions of people tuned in to the most watched program of the year see it, there is a chance that more people will watch it again online. It’s the daftest, most insignificant piece of research since this study into whether it’s better to be hit over the head by a full or empty beer bottle.

I understand that agencies are still taking millions of dollars from foolish advertisers to make viral videos with no discernible ROI. I get that this outmoded practice will be defended by other agencies paid by the first lot of agencies to try to lend them some integrity. But this latest attempt at selling the Eiffel Tower doesn’t even try to appear credible.

I call on the researchers at Millward Brown to use their metric to identify some viral successes (and failures) before they happen. Furthermore, in order for something to qualify as an online viral success the campaign must garner more eyeballs online than in any other medium. Let’s see you work your magic with that!

March 18, 2010

Conversion Optimization - Opinion or Science?

I have always thought it would be fun to be a consultant. I’ve got opinions, plenty of them. You name a subject and I can give you my opinion on it. I’m good like that. It’s a useful skill in conversation. I’m much in demand for dinner parties. I can say something semi-intelligent on a broad range of topics. I have an ever-expanding stream of anecdotes that I can apply to bolster my point of view. I am, like many others, a seething cauldron of eloquent subjectivity.

But that all stops when I get to the office. When we talk about optimizing conversion with our customers, we don’t bring a bunch of stories and best-case scenarios. We bring evidence – data captured from live traffic – that proves objectively what is happening for that customer on that landing page with that traffic from those sources.

Furthermore, we don’t rest on our laurels. We encourage our customers to ask “What have you done for me lately?” and we push ourselves to provide an answer. We do this because optimization of your site’s conversion rate is not a one-time cure.Scientific method

Causing an increase or improvement is easy enough. If a picture is hung at a crooked angle, anybody can nudge it and improve on what there was before. Getting it perfectly straight requires something more. It requires measurement and testing. Getting it perfectly straight when the wall and perhaps the whole house is rocking from side to side requires planning.

There’s little room for subjectivity and opinion when it comes to optimization. If you want to ensure that your landing page is always performing in the most effective way, you need someone to build a plan that draws on the classic Scientific Method's cycle of hypothesis, experiment and conclusion, repeated for as long as necessary.

So, when you talk about optimizing conversion, are you giving your opinion or looking at the latest results of a scientific test?

March 10, 2010

New Video Marketing Quiz Lands With A Bang

We’re really excited to launch the newest Video Marketing Quiz with all new questions.

Following the success of the last quiz, we wanted to top ourselves and present some of the data generated by the tests we run in the most engaging way we could imagine.

Since the last quiz we have seen the format picked up and imitated by Omniture/Adobe, which just makes us think that we created an exciting product.

To mark this launch we are giving away hundred of dollars in Amazon vouchers to the people who take the quiz and the Tweet their results.

Every hour for the first eight hours after the launch today at 10 am ET, five lucky tweeters will be selected and sent $20 to spend any way they wish.

It doesn’t get more exciting that that!

Enjoy the quiz and get tweeting!

VMQ10

February 18, 2010

comScore's Digital Year In Review

I know this report came out a week or so ago, but it's essential reading for anyone with more than a passing interest in the interwebs.

Comscore Digital Year in Review

There is so much analysis produced these days that you need a report detailing the best reports to read. With all this noise, comScore continue to produce clear and informative statistics that always seem to answer the question someone in your office just asked you.

Some of the highlights from this report are the first-ever decline in annual growth rates for ecommerce as well as the unstoppable expansion of online video.

The report also captures the birth of Bing and the rise and rise of Facebook as it became the thrid largest display ad publisher in the US after Yahoo! and Fox Interactive Media (which includes MySpace).

You can download the entire report here, but you will have to give comScore some details first. It's well worth filling in the form to get to the report.

Enjoy.

February 11, 2010

Online Video Stories Of The Week

Over at Online Video Watch, Corey Kronengold comments on Brightroll’s announcement that they have been profitable for the past 12 months. Corey is not entirely trusting but he acknowledges the positive message this sends to the industry.

At comScore, December’s video viewing figures showed a new entry in the top ten video content properties as how-to syndication platform, 5min.com, hit 30 million US uniques for the month.

Fierce Online Video’s Jim O’Neill satisfied continued demand for iPad stories with a piece on Hulu’s rush to become iPad-friendly in time for the tablet’s launch or soon thereafter. There’s no doubt this story will run and run and the implications for the future of online video have yet to be fully determined.

At ReelSEO, Mark Robertson was delighted to report on the efforts of many of the online video platforms to support SEO as part of their offering. YouTube has been the de facto search engine for video until now, so it’s great to see these platforms supporting the indexing of video across all search engines.

Finally, today, no review of online video this week would be complete without mentioning the Superbowl. In what was a fairly lackluster year, the stand out commercial for me was this one for Snickers featuring Betty White (now with added Abe Vigoda). Geriatric genius!

February 04, 2010

Great Resources for Conversion Optimization

People are always asking me what (and who) I read to keep up professionally, so I thought it was time for a post highlighting some of the most useful sources of information I turn to regularly to keep me up to day with the world.

Due to the nature of our EyeView’s business I find my blog reading time split evenly between content that is focused on conversion and optimization and commentary on the latest developments in online video and video advertising. So will split this post into two and deal with each area separately

So here is a list of the top 5 go-to reads for conversion and optimization. For each I’ll list a URL and Twitter ID where appropriate.

The best introduction you can have to the world of conversion is Bryan Eisenberg. Eisenberg is published all over the place, but is blogging regularly now at BryanEisenberg.com. There is very little in the world of optimization that Bryan hasn’t already written about, but you can be sure he always finds a fresh topic for his meaty posts. In addition to his work online, Bryan has co-authored two of the most informative books I have ever referred to – Always Be Testing and Waiting For Your Cat To Bark? Bryan tweets as @TheGrok.

The guys at Conversion Rate Experts don’t blog as regularly as I would like them to, but when they do, you can bet they have something weighty to say. With offices in London and New York, this team of conversion consultants have built their reputation on making a difference for some high-profile customers. They are definitely worth listening to.Conversion Funnel  

Brian Massey has cleverly dubbed himself The Conversion Scientist. It’s a great title, but it wouldn’t be worth anything if he didn’t back it up regularly with some real science. You can follow Brian on Twitter where he is @bmassey.

Raquel Hirsch and Chris Goward at Wider Funnel put out consistently great material that always offers food for thought and usually a practical way to apply that thought. Chris publishes a daily conversion optimization tip on Twitter as @chrisgoward and Raquel moderates a number of conversion optimization groups on LinkedIn.

 My last entry for now is a bit of a cheat. SEOmoz doesn’t focus too hard on conversion optimization, but the sheer breadth and volume of quality content that is posted there means that they are host to some of the best and most informative discussions on the subject. You can follow the SEOmoz twitter stream here and pick through the SEO stuff for some conversion optimization gems.