EyeView's Blog

6 Predictions For Online Video For 2010

The end of the year is always a time for reflection. This year I left behind my life with a major online video sharing site and started working for a company that is just as enamored with online video but approaches the medium with higher expectations. If video sharing sites represent the youthful excesses in the life of online video, then the next iteration is all about online video growing up, taking responsibility and earning its way.

Here are my predictions for the coming year in Online Video. I hope you enjoy my perspective.

1. Video Sharing sites will continue to grow in size but diminish in importance. In other words YouTube will be huger than ever but the story will be even more fragmented than it was this year. Apart from unpredictable viral hits like Susan Boyle, no YouTuber will ever again achieve the prominence that subscription grinders like Fred, Hot For Words and Michael Buckley have. YouTube has taken over from MTV as the number one place to watch music videos. YouTube is already more relevant as a search engine than as an entertainment destination site. It’s almost like Google could see into the future when they bought it.
2. Some small and medium businesses (SMBs) will embrace video more than ever before. The cost of entry for online video has been so reduced that every commercial site will experiment with the medium. Most will do so with no way of measuring whether the experiment was successful.
3. Some large businesses will continue to invest large sums in telling their stories with video. They will continue to be happy to do so despite not knowing how effective these videos are because however large the budget they are still cheaper than creating and buying airtime for TV ads.
4. Some SMBs and some large businesses will demand that their investment in online video brings a measurable return. They will operate under the assumption that marketing spend needs to be justified and they will seek out video solutions that combine analytics with video creation and implementation. They will find such solutions and they will be very happy.
5. Video will become a more important weapon in the affiliate marketer’s arsenal. As affiliates acknowledge the persuasive power of video over less dynamic media, they will push advertisers towards supplying video versions of banners and other collateral. Affiliates will be a major force driving video to becoming more accountable in the sales funnel.
6. Everyone reading this blog will appear in at least one video posted on the internet between now and this time next year. Happy New Year.

Happy Holidays From EyeView

As we come to the end of an amazing year, it’s great to look back and reflect on the changes we’ve seen. The year 2009 will be remembered as a breakout year for online video as it left the confines of video sharing sites and crossed over into mainstream acceptance. In 2010 every commercial site will include a video presentation at some point in its interaction with potential customers.

The final sign of acceptance will be when video is made accountable not just as a ‘nice to have’ marketing extra, but as a fully functioning tool in the marketer's arsenal with its own ROI and the expectation of revenue generation.

EyeView is proud to be leading the charge towards accountable video with our award-winning optimization program and our fantastic roster of clients.

Thank you to everyone for making 2009 so exciting and let’s see if we can’t do it all again in 2010!

Brits Vs. Yanks - A Conversion True Story

There seems to be some debate about who said it first, but whether it was Oscar Wilde or George Bernard Shaw the quip still holds true that England and America are “two countries separated by a common language.”

But even when the language is the same, the accent used to express it can vary widely, and our response to that variation may impact our willingness to listen to the message being delivered.

We have long been interested in testing the impact of different accents. We usually do not change the content of a video for British or American audiences, but the accent in the voiceover is a different matter entirely.

Ginger Software markets a product aimed at improving your written English. It identifies spelling and grammar errors and is particularly useful for students, people with learning difficulties, such as dyslexia, and business people for whom English is a second language. Once we had proven that the inclusion of video on Ginger’s site increased their conversion rate, we decided to test whether there was a difference in conversion when the audience heard an American or a British accent delivering the voiceover. Given that the product is tied so closely to people’s perception of correct English, we thought this would be real grudge match between two great nations. And the results didn’t disappoint.

We ran an A/B test where 50% of the global audience saw the video with a voiceover in a British accent and 50% saw it with the voiceover performed with an American accent. The conversion goal for each version of the video was to get visitors to download Ginger’s software.

Looking at the global population, we saw that the British voiceover was 4% more effective at converting visitors into downloaders. On its own, that would be interesting enough, but we wanted to look further into what was happening in each country.

It seems that the often-heard comment by Americans that things sound smarter with a British accent actually translates into action. For US audiences, the conversion rate for the British accent was 5.5% higher than the American one – above the global average. In Canada, the British accent still outperformed the American, but by a mere 1.5%.

Irish viewers watching the British version converted 12% more often than those hearing an American voice while the response of the Australians was even more extreme. Viewers “down under” converted 32% more often when pitched with Pommie tones than with an American twang.

The Brits didn’t have it all their own way. In India, the American accent was 12% more effective at converting visitors. But the most surprising statistic of all came when we looked at the comparative performance of the two accents in the UK. For audiences watching the video in the UK, the voiceover with the American accent was 8% more effective at making visitors download Ginger’s software than the British accent, representing a significant swing away from the global trend. This was a wonderfully counter-intuitive response to the test that really drives home the importance of knowing your audience and optimizing your video geographically to ensure you get the best results.

There is nothing to say that the results obtained here would be replicated for other videos on other sites, but there is no denying the value of testing to ensure you get the maximum revenue from your traffic wherever it comes from.

When A/B Tests Attack!

We went back to one of our most successful optimization projects to see if we could further improve on the high standards we had already set.

Previously we had embedded a landing page video for TutorVista and experienced tremendous success. With clear confirmation that the video was key to boosting their conversion we decided to experiment further. When we have a clear champion like with that first test which increased conversion by over 80%, we test new alternatives in the hope that we can squeeze even higher conversion rates from the incoming traffic.

This time we tested a graphic element that was part of the call to action at the end of the video. The video was embedded next to a call to action button that said Subscribe in the panel to the right. In the first version (below on the left) we finished the video with a giant arrow on the player pointing towards the Subscribe button to reinforce the closing words of the video’s voiceover.

The competing version of the video went one stage further with a dynamic arrow shooting out of the confines of the video player and coming to rest right next to the Subscribe button (below on the right). The idea was to drag the viewers’ eyes as close as possible to the conversion goal for the page.

Whenever we run a new test for a site we always try to predict which way the test will go, but this one surprised us all. The arrow on the left that stayed within the player and gently insisted on directing attention to the Subscribe button converted at a significantly higher rate than the dynamic flying arrow that left the player.

There may be more tests to run for this kind of element that gleefully breaks the fourth wall of online video, but for now the “old school” version remains on top.

Three Types of Online Video For Business at ReelSEO

I've been thrilled by the response to my guest blog over at ReelSEO. The post is called Three Kinds of Online Video for Business and it really tries to identify the different types of of video that companies are making and the struggle each one has to justify its budget and place in a world overcrowded with content.

Quite apart from the interest this post has generated, I should have mentioned Mark Robertson and the work he does at ReelSEO a long time ago. In a relatively short time he has established one of the best forums for thought pieces and in-depth articles about all aspects of online video. It's a well managed site with a terrific range of posts. If you have any interest at all in online video and its applications, you should add ReelSEO to your feed.

And if I'm giving shout-outs here, I should also thank Nalts for being polite enough to ask permission before plagiarizing the bits of my post that he likes best.

As I continue to try to provide value and depth with my posts, it's gratifying to have the support of people like Mark and Kevin to inspire and encourage me further.

Thanks guys. More to come.

 

Photo Credit: psd